Terms and Conditions

Last Updated: August 21, 2026

Please read these Terms and Conditions carefully before using our Service. By accessing or using our Service, you agree to be bound by these Terms.

Interpretation and Definitions

Interpretation

Words with initial capital letters have meanings defined under the following conditions. These definitions shall have the same meaning regardless of whether they appear in singular or plural form.

Definitions

For the purposes of these Terms and Conditions:

• Affiliate means an entity that controls, is controlled by, or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interests, or other securities entitled to vote for the election of directors or other managing authority.
• Country refers to: Malaysia.
• Company (referred to as “Company”, “We”, “Us”, or “Our” in this Agreement) refers to Edocpos Sdn. Bhd. (Registration Number: 202101017564), Lot 1 & 2, 1st Floor, Block P, One Avenue, 9, Bandar Utama, 90000 Sandakan, Sabah, Malaysia.
• Device means any device that can access the Service, such as a computer, cellphone, or digital tablet.
• Service refers to the Arkcloudant mobile application, website, Portal, HRMS, APIs, support services, marketplace functions, subscriptions, digital products, professional services, and related features and content provided by the Company.
• Company Records means payroll, attendance, accounting, financial, tax, employment, transaction, company-chat, and other records created, uploaded, or maintained for an organization through the Service.
• Company Chat means shared company conversations, memberships, messages, attachments, associated company files, and historical sender information.
• Digital Products means any downloadable content, software licenses, templates, electronic documents, cybersecurity tools, or intangible assets delivered electronically.
• Professional Services means custom development, consulting, auditing, support retainers, or any time-based work performed by our team.
• Terms and Conditions (also referred to as “Terms”) means these Terms and Conditions that constitute the entire agreement between you and the Company regarding the use of the Service.
• Website refers to the Arkcloudant website at arkcloudant.com and its related authorized domains.
• You means the individual accessing or using the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Acknowledgment

These are the Terms and Conditions governing the use of this Service and the agreement between you and the Company. These Terms and Conditions set out the rights and obligations of all users regarding the use of the Service.

Your access to and use of the Service is conditioned on your acceptance and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users, and others who access or use the Service.

By accessing or using the Service, you agree to be bound by these Terms and Conditions. If you disagree with any part of these Terms and Conditions, you may not access the Service.

You represent that you have the legal capacity and authority required to accept these Terms. A person under 18 may use the Service only where permitted by applicable law and with the required consent or authorization of a parent, guardian, employer, or other legally authorized person.

Your access to and use of the Service is also conditioned on your acceptance and compliance with the Company’s Privacy Policy and Refund Policy. Please read these policies carefully before using our Service.

Account Registration

To use certain features of our Service, you may be required to create an account. You agree to provide accurate, complete, and current information during the registration process. You are responsible for maintaining the confidentiality of your account password and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account or any other security breach. We will not be liable for any loss or damage arising from your failure to protect your login credentials.

You must verify your email address where requested. Access to company functions depends on your active company relationship, assigned role, permissions, and any approval required from an authorized employer, HR administrator, company administrator, or the Company. Registration alone does not guarantee access to any company or its records.

Company Roles and Administrator Authority

Employers, HR administrators, and other company administrators must act only within the authority granted to them by their organization. They are responsible for ensuring that employee relationships, permissions, approvals, payroll instructions, attendance settings, recovery decisions, and uploaded company information are accurate and lawful.

• Administrators must not approve, invite, reconnect, or grant access to a person unless they are authorized to do so;
• Users must not submit false identity, employment, SSM, authorization, or recovery information;
• The Company may reject, suspend, investigate, or escalate requests that are fraudulent, incomplete, disputed, or present a security risk;
• Customer-service personnel may review evidence and request further information, but final approval may be restricted to specifically authorized administrators.

Payment Terms

Payment for all Services must be made through the payment methods specified on our website. Payment processing is handled by third-party payment gateways, and we do not store full credit card information.

• Pricing: All prices are displayed in Malaysian Ringgit (MYR) and do not include any applicable taxes. We reserve the right to change prices at any time, but price changes will not affect confirmed orders.
• Invoices: Invoices for Professional Services and Subscriptions will be sent via email. Invoices are due within 14 days of the invoice date, unless otherwise agreed in writing.
• Late Payment: Overdue invoices will incur a late fee of 1.5% per month, or the highest interest rate permitted by law, whichever is lower. We reserve the right to suspend or terminate Services if payment is overdue by more than 30 days.
• Invoice Disputes: If you dispute an invoice, you must notify us in writing within 7 days of receiving the invoice; otherwise, the invoice will be deemed accepted.

Account Deletion and Retained Company Records

Employees and employers may permanently delete their Arkcloudant login account through the mobile application. Deletion ends account access immediately, cannot be undone, and does not reactivate or preserve the deleted login account for later use.

You will lose access to your account immediately, and this action cannot be undone. Please note that your company’s financial, payroll, attendance, accounting, and other statutory business records will be securely retained for 7 years as mandated by the Income Tax Act 1967 and Companies Act 2016. All other personal data not required for statutory compliance will be permanently deleted in accordance with the PDPA 2010.

Deleting a login account does not require the Company or the relevant organization to delete Company Records that must or may be retained for legal, regulatory, contractual, audit, security, dispute, or evidentiary purposes. Applicable retention periods are calculated from the legally relevant transaction, operation, assessment year, or other required starting date and not merely from the account-deletion date.

The detailed deletion, anonymization, and retention practices are described in the Privacy Policy. In particular:

• Personal and authentication data not required for a permitted retention purpose is deleted or anonymized;
• Personal AI-chat conversations and user-linked usage records are permanently deleted and are not transferred to another account;
• Company Chat remains part of the shared company record. Account deletion removes access but does not delete shared messages, duplicate memberships, or alter historical sender information;
• Support records may remain as restricted historical evidence, with customer authorship anonymized where appropriate. A new account cannot access or continue old support cases.

Account deletion does not automatically cancel, transfer, refund, or restore subscriptions, invoices, payment obligations, billing ownership, referrals, or transactions. Any cancellation or refund is governed by the applicable subscription, payment, and Refund Policy terms and mandatory law.

Re-registration and Company Access Recovery

Registering after account deletion creates a new Arkcloudant account with new account identifiers. Deleted accounts are not reactivated, and previous company access is not automatically restored.

• Email verification is required before retained company access may be reconnected;
• Employee recovery requires approval from an active employer or HR administrator with the necessary authority;
• Employer recovery requires approval from an authorized employer administrator. Where no eligible company approver exists, the request may be escalated to Company support;
• Support may require a current SSM company profile, government identification, and an authorization letter where the claimant is not a listed director;
• Recovery requests may expire after 30 days. Identity and authorization evidence is deleted 90 days after final resolution, while non-document audit metadata may be retained as described in the Privacy Policy;
• Approval restores only the company access specifically authorized. It does not restore deleted profile data, subscriptions, billing ownership, referrals, personal AI chats, or old support cases.

Where an employee is approved against the same retained employee relationship, existing Company Chat membership may become accessible through that retained employee identity. Historical messages are not copied, duplicated, or transferred to the new login account.

Prohibited User Conduct

You agree not to do the following when using the Service:

• Violate any applicable laws or regulations, including Malaysian laws and export control laws.
• Infringe upon the intellectual property rights, privacy rights, publicity rights, or other proprietary rights of others.
• Reverse engineer, decompile, disassemble, crack, or attempt to discover the source code of our software or Service.
• Copy, modify, create derivative works, distribute, license, lease, sell, resell, or transfer the Service or any part thereof in any way.
• Use the Service to transmit any viruses, worms, Trojan horses, time bombs, or other harmful components.
• Interfere with or disrupt the integrity or performance of the Service or the servers or networks connected to the Service.
• Attempt to gain unauthorized access to the Service or related systems through any means, including web crawlers, robots, and data scraping tools.
• Use the Service to send unsolicited marketing messages (spam).
• Impersonate any person or entity, or falsely state or misrepresent your affiliation with a person or entity.
• Use the Service in a manner that could damage, disable, overload, or impair the Service.

Intellectual Property

The Service and its original content, excluding content provided by you or other users, features, and functionality will remain the exclusive property of the Company and its licensors. The Service is protected by Malaysian and international copyright, trademark, trade secret, and other intellectual property laws. Our trademarks and trade dress may not be used in connection with any product or service without the Company’s prior written consent.

The Company grants you a limited, non-exclusive, non-transferable license to access and use the Service solely for your internal business purposes, provided that you comply with these Terms.

Messaging, Uploaded Content, and Company Records

You retain any ownership rights you have in messages, documents, photos, attachments, evidence, and other content you submit. You grant the Company a limited, non-exclusive, worldwide, royalty-free license to host, process, transmit, reproduce, display, back up, secure, and retain that content only as reasonably required to provide the Service, support your organization, enforce these Terms, and comply with legal, regulatory, security, audit, and evidentiary obligations.

You represent that you are authorized to submit the content and that its collection, disclosure, and use through the Service are lawful. You must not use messaging, AI, support, or file-upload functions to:

• Harass, threaten, defame, discriminate against, or impersonate another person;
• Disclose confidential, personal, financial, employment, or company information without authorization;
• Upload unlawful, infringing, malicious, deceptive, or harmful material;
• Submit identity or authorization evidence belonging to another person without a lawful basis.

Authorized company administrators may access Company Records according to their roles and permissions. Company Chat is a shared organizational function and should not be treated as private personal messaging. The Company may restrict access, preserve evidence, or disclose records where reasonably required for security, support, legal compliance, or dispute handling.

Privacy and Data Protection

The collection, use, disclosure, security, retention, anonymization, and deletion of personal data are governed by the Arkcloudant Privacy Policy, which forms part of these Terms. If these Terms and the Privacy Policy address the same privacy matter differently, the Privacy Policy governs the handling of personal data, while these Terms govern the contractual right to access and use the Service.

Links to Other Websites

Our Service may contain links to third-party websites or services that are not owned or controlled by the Company. The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services. We strongly encourage you to read the Terms and Conditions and Privacy Policy of any third-party website or service you visit.

Termination

We may terminate or suspend your account and/or access to the Service for the following reasons:

• You violate any provision of these Terms and Conditions;
• You fail to pay any amounts due on time;
• You engage in any conduct that damages our reputation or violates applicable law;
• We decide to discontinue all or part of the Service.

If termination occurs due to your breach, fees already paid are non-refundable except where otherwise required by law, and you remain liable for amounts properly incurred before termination. Employees and employers may delete their login account through the Arkcloudant mobile application. Other contractual services or subscriptions must be cancelled using the process applicable to that service.

Upon termination or account deletion, your right to use the affected Service ends immediately. Personal data and Company Records will then be deleted, anonymized, restricted, or retained according to the Account Deletion and Retained Company Records section and the Privacy Policy. Suspension or termination of access does not remove payment obligations, statutory records, audit trails, Company Chat, support evidence, or other rights and obligations that are intended or required to survive termination.

Limitation of Liability

To the maximum extent permitted by applicable law:

• For Digital Products, the Company’s total liability to you shall not exceed the amount you paid for that specific Digital Product.
• For Professional Services and Subscriptions, the Company’s total liability to you shall not exceed the amount you paid for the specific Service giving rise to the claim in the preceding 12 months, or RM 500, whichever is higher.
• For Services provided free of charge, the Company shall have no liability to you whatsoever.

In no event shall the Company be liable for any special, incidental, indirect, or consequential damages, including but not limited to loss of profits, loss of data, business interruption, or loss of goodwill, even if the Company has been advised of the possibility of such damages. Some jurisdictions do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, so the above limitations may not apply to you.

“AS IS” and “AS AVAILABLE” Disclaimer

The Service is provided to you “AS IS” and “AS AVAILABLE” with all faults and defects without warranty of any kind. To the maximum extent permitted by applicable law, the Company expressly disclaims all warranties with respect to the Service, whether express, implied, statutory, or otherwise, including all implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

The Company makes no warranty that the Service will meet your requirements, operate uninterrupted, be error-free, secure, or free of viruses or other harmful components. You assume the entire risk arising out of your use of the Service.

Indemnification

You agree to indemnify and hold harmless the Company and its Affiliates, officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, and expenses, including reasonable attorneys’ fees, arising out of or relating to:

• Your use of the Service;
• Your violation of these Terms;
• Your violation of any third-party rights;
• Any content you submit.

Force Majeure

We shall not be liable for any delay or failure to perform obligations caused by reasons beyond our reasonable control, including but not limited to acts of God, war, terrorism, riots, embargoes, governmental actions, natural disasters, fires, floods, epidemics, cyberattacks, or power or telecommunications failures.

Governing Law

These Terms and your use of the Service shall be governed by and construed in accordance with the laws of Malaysia, excluding its conflict of law rules. Any dispute arising out of or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the courts located in Sabah, Malaysia.

Dispute Resolution

If you have any concern or dispute about the Service, you agree to first attempt to resolve the dispute informally by contacting the Company. If the dispute cannot be resolved informally within 30 days, either party may submit the dispute to the courts of Sabah, Malaysia, which shall have exclusive jurisdiction.

Severability and Waiver

Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision shall be modified and interpreted to achieve its objectives to the maximum extent permitted by applicable law, and the remaining provisions shall continue in full force and effect.

Waiver

Except as otherwise provided herein, the failure to exercise a right or require performance of an obligation under these Terms shall not affect a party’s ability to exercise such right or require such performance at any time thereafter, nor shall a waiver of a breach constitute a waiver of any subsequent breach.

Entire Agreement

These Terms and Conditions, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and the Company regarding the Service and supersede all prior or contemporaneous written or oral agreements, communications, and proposals.

Changes to These Terms

We reserve the right to modify or replace these Terms at any time at our sole discretion. If a revision is material, we will make reasonable efforts to provide at least 30 days notice prior to any new terms taking effect through the application, email, or a prominent notice on our website. By continuing to access or use our Service after revised Terms become effective, you agree to be bound by them, except where applicable law requires additional notice or consent.

Contact Us

If you have any questions about these Terms and Conditions, please contact us using the information below:

• Email: support@arkcloudant.com
• Phone: 601110684558 / 601110804558
• Mailing Address: Edocpos Sdn. Bhd., Lot 1 & 2, 1st Floor, Block P, One Avenue, 9, Bandar Utama, 90000 Sandakan, Sabah, Malaysia.

These Terms and Conditions were last updated on August 21, 2026. In the event of any dispute, the terms herein shall prevail.